As part of Harvey Norman Commercial Division’s commitment to improve product care and after care service, we have established a Customer Service Department with representatives based in Taren Point and ACT.
Customer Service handles everything from:
• Customer Feedback
• Queries Regarding Product Care
• Warranty Issues
• Faulty or Damaged Goods
If a product is bought from Harvey Norman Commercial Division and isn’t working within its warranty period, we will ensure that each service call is followed through in a timely and prompt manner until the problem has been successfully serviced, repaired or swapped over.
- First point of contact
The first point of contact will be from one of our customer service representatives, who will clarify the service issue and confirm contact details with the customer.
- Contact supplier
The relevant information required to place a service call will be sent via email directly to the supplier. The supplier will then organise the service call or replacement of the faulty product.
- 24 Hour follow up
Our customer service representatives will phone the supplier the following day to ensure the request was received, actioned.
- Final follow up
Once the service date has been organised with the supplier, our customer service representatives will follow up the service and contact the customer to ensure that all was completed and the issue has been resolved. All of our service requests are logged into a Customer Relations Management system. Therefore all information is readily available for service call history and detailed reporting.
Our customer service team will endeavour to continuously provide an exceptionally high level of service, whilst building strong relationships with our customers and working together with them to achieve the best results.