Harvey Norman Commercial – At Your Service!

As part of Harvey Norman Commercial Division’s commitment to improve product care and after care service, we have established a Customer Service Department with representatives based in Taren Point and ACT.

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NSW Customer Service (left to right) – Debonisha Chattergoon, Rianne Underwood, Patrick Tobin, Maddie Piffarelli & Toni Stepto.

Customer Service handles everything from:

• Customer Feedback
• Queries Regarding Product Care
• Warranty Issues
• Faulty or Damaged Goods 

If a product is bought from Harvey Norman Commercial Division and isn’t working within its warranty period, we will ensure that each service call is followed through in a timely and prompt manner until the problem has been successfully serviced, repaired or swapped over.

  1. First point of contact
    The first point of contact will be from one of our customer service representatives, who will clarify the service issue and confirm contact details with the customer.
  1. Contact supplier
    The relevant information required to place a service call will be sent via email directly to the supplier. The supplier will then organise the service call or replacement of the faulty product.
  1. 24 Hour follow up
    Our customer service representatives will phone the supplier the following day to ensure the request was received, actioned.
  1. Final follow up
    Once the service date has been organised with the supplier, our customer service representatives will follow up the service and contact the customer to ensure that all was completed and the issue has been resolved. All of our service requests are logged into a Customer Relations Management system. Therefore all information is readily available for service call history and detailed reporting.

Our customer service team will endeavour to continuously provide an exceptionally high level of service, whilst building strong relationships with our customers and working together with them to achieve the best results.

To contact our customer service email [email protected] or phone (02) 9710 4435.

 

 

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Contact Info

Sydney - Taren Point
(NSW Commercial Head Office)

15-21 Atkinson Road
Taren Point NSW 2229

PO Box 2359
Taren Point NSW 2229

Phone: (02) 9710 4155
Fax: (02) 9710 4166
[email protected]

Other Contacts

  • 02 4340 8500 - NSW - Central Coast
  • 02 4424 9900 - NSW - South Coast
  • 02 6202 2000 - ACT
  • 07 3297 3700 - QLD
  • 03 8530 6300 - VIC
  • 03 6248 3344 - TAS
  • 08 8150 8000 - SA
  • 08 9204 0600 - WA
  • 08 8922 4113 - NT

© 2017 Harvey Norman Commercial Division.
All prices are inclusive of GST unless specified otherwise. A.C.N. 003 062 379­, 2005. All rights reserved. This site is for trade only.
Harvey Norman Commercial Division is operated by Druin Pty Ltd, an independent franchisee. Harvey Norman Stores are operated by independent franchisees.